Returns & Shipping Information

*DO NOT return an item without first calling 276-935-4874 to receive a Return Authorization Number.  If you return an item without receiving an RA# your item will be refused and returned to you.

 

PLT's Returns & Shipping Information (WEBSITE ONLY)

Returns:

  • Only full priced orders can be returned for store credit.  Items that have been discounted or orders that have used promotional codes to discount the total amount due (free or discounted shipping), are not eligible for returns.
  • All merchandise returned must be in new condition, unworn and unused with its original tags attached and all bags, boxes, packaging, gifts, etc. included. Items with signs of use, makeup, or the like or appearance of tag tampering or without tags will be considered used and will not be accepted.  If the items have been shipped back to us, they will be sent back to you (at your expense) or donated to charity.   Items smelling of smoke, washed, worn, or in poor condition are not eligible for a return.  If you are returning shoes, you must pack the shoe box inside of another box.  If shoes are returned in their original box or if the original box is damaged, they will be considered used and not eligible for return.
  • Full priced items being returned must be made within 10 calendar days from the date that your order shipped from us to you, not the date you received the order. They must be accompanied by a copy of your sales receipt.  Please note the return address is located below.  Items postmarked or shown shipped after the 10 calendar days will not be accepted and either donated or returned at your expense.  When returning items, original shipping charges will be deducted from your store credit due and you are responsible for secure return shipping.  Items returned damaged or missing from the package are your responsibility, so please use proper postage and insurance.  Pre-order items that were given free shipping which are then returned will have the original "true" shipping amount discounted from their store credit due.
  • Headbands, hats, diaper covers, socks, hosiery, bath & body products, books, gifts, gift cards, dolls and toys are non-returnable. Special occasion, Christening attire, Special orders, and HOLIDAY clothing/accessories are considered final sale and are not eligible for a return or exchange.
  • All returns are processed as STORE CREDIT only!

We are sorry but there are NO EXCEPTIONS to this return policy.

 **Please note:  If you are picking up your order in our Abingdon store for free(using discount code ABINGDON at checkout)
1) Your order must be picked up within 5 business days after you place the order and we notify you by email that it is ready for pickup.  We cannot hold orders for more than a week. 
2) If anyone besides the person listed as the name on the order will be picking the order up, it MUST be noted at checkout in the "special directions or notes field", otherwise only the person whose name is on the order can pick the items up.

Online full priced returns that follow the previous guidelines, should be sent to:  Please call for an RA and one will be given to you.